AGREEMENT BETWEEN CUSTOMER AND ALPHA MEDIA GROUP, LLC
Welcome to the AlphaFlightGuru.com website (collectively with all our websites, the “Website”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making reservations or otherwise transacting business with travel suppliers, and for no other purposes except as otherwise approved by us. The terms “we”, “us”, “our”, the “Company” and “AlphaFlightGuru.com” refer to Alpha Media Group, LLC, a California limited liability company. The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents we call Gurus.
THIS WEBSITE IS OFFERED TO YOU CONDITIONED UPON YOUR ACCEPTANCE WITHOUT MODIFICATION OF ALL THE TERMS, CONDITIONS, AND NOTICES SET FORTH BELOW (COLLECTIVELY, THE “AGREEMENT”). BY ACCESSING OR USING THIS WEBSITE IN ANY MANNER, YOU AGREE TO BE BOUND BY THE AGREEMENT. TO THE EXTENT YOU BOOK ANY TRAVEL PRODUCTS OR SERVICES ON THIS WEBSITE OR THROUGH OUR CALL CENTER AGENTS, YOU AGREE THAT THIS AGREEMENT SHALL APPLY TO ALL SUCH TRANSACTIONS. PLEASE READ THE AGREEMENT CAREFULLY. IF YOU DO NOT ACCEPT ALL OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE OR MAKE BOOKINGS THROUGH THIS WEBSITE OR OUR CALL CENTER AGENTS. BE SURE TO RETURN TO THIS PAGE PERIODICALLY TO REVIEW THE MOST CURRENT VERSION OF THE AGREEMENT. WE RESERVE THE RIGHT AT ANY TIME, AT OUR SOLE DISCRETION, TO CHANGE OR OTHERWISE MODIFY THE AGREEMENT WITHOUT PRIOR NOTICE, AND YOUR CONTINUED ACCESS OR USE OF THIS WEBSITE SIGNIFIES YOUR ACCEPTANCE OF THE UPDATED OR MODIFIED AGREEMENT.
AIRLINE RULES, ITINERARY CHANGES, AND PRICE CHANGES
As part of the services offered to our customers, we attempt to offer the widest range of choice in flights and airlines, and as part of that service, provide information on those airlines on our website. Any appearances of an organization’s name or logo on this website are for informational and/or attribution purposes only, and do not imply an affiliation or approval by that organization.
Airline tickets are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time – schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries.
In the event of a flight cancellation while at the airport, please see the airline ticketing counter or gate representative, as they have the most power to change your itinerary to the next available flight or accommodate you per the airline rules. This is the fastest way to get you on the next flight out.
If your ticket is not honored for any reason, please contact your Guru immediately. In most cases we can confirm your flight is authorized with the airline, and you will be on your way. In other cases, we will replace your ticket with an acceptable alternative of equal value or more within 24 hours. Your ticket is guaranteed up to the amount paid for the ticket, and AlphaFlightGuru.com will replace your ticket within 24 hours or offer a full refund, or provide other alternative options within 24 hours.
Frequent Traveler Points: Frequent traveler awards (miles, points etc.), upgrades, certificate vouchers and other discounts or incentives may not apply to AlphaFlightGuru.com flights, hotel stays, or other travel services. Please discuss this with your Guru for more information.
Frequent Flyer Account: We may, from time to time, assist you in booking travel by utilization of frequent flyer award miles/points. This procedure, although discouraged by the airlines, is perfectly legal, except in the State of Utah. You acknowledge, and explicitly permit, a guru to create a frequent flyer account on your behalf using your name and personal information to assist in booking award tickets. You also understand and agree that the frequent flyer account will be managed by the guru and account details may change. If you notice any errors in your account details, please notify your guru immediately.
Taxes and Fees: Advertised airfares and hotel prices are inclusive of all taxes and fees. However, because a supplier may separate taxes and fees, you may see charges on your credit card from both AlphaFlightGuru.com and these suppliers. Please contact your Guru for additional information if you have questions.
CANCELLATION AND REFUNDS
If you need to cancel your ticket for any reason, please contact your Guru for a Cancellation Form and to review your options. Cancellation and refund terms and conditions may apply to your reservation and purchase of travel-related goods and services that you select from both airline and hotel suppliers. Please read these terms and conditions carefully on the airline or hotel or other accommodation providers websites.
Take special note that airline tickets and hotel accommodations and all service fees may not be refundable. Changes are permitted up to 48 hours from time of departure, cancellation and refunds are up to 72 hours from time of departure. However, there will be a minimum of $250 per person processing fee plus any applicable fees charged by the carrier/provider upon cancellation. Fees will vary depending on the provider’s terms and conditions. You will not receive a monetary refund when canceling. Instead, you will receive a credit (less any airline/hotel fees) towards a future ticket purchase on long haul international flights of equal or greater value, which will be valid for up to twelve (12) months from your original date of purchase. As your guru has explained to you during the booking process, this itinerary may be based upon a special promotional program. Notwithstanding any language in the Terms and Conditions on our Website to the contrary, this/these ticket(s) is(are) non-refundable, and may not be changed or cancelled. If all or any portion of an itinerary is not used for any reason, payment is forfeited.
If you miss your flight, go to the airline counter immediately or call your Guru if you are not near the airport. Missed flights are not refundable, and changes or replacement flights will be at the discretion of the airline supplier. In some cases we may be able to help you, but in most cases you will not be provided with a replacement flight unless the airline itself allows it. Contact the airline counter, or call your Guru, ASAP.
REFERRALS TO FLIGHTCENTER.COM
To assist our customers with their needs when they elect economy travel rather than business or first class, we have made arrangements with FlightCenter.com to provide our customers with competitive rates on economy airfare. Customers who elect to use that referral service consent to the transmittal of their travel request information to FlightCenter.com and understand and agree that AFG assumes no liability or responsibility for any travel arrangements made through FlightCenter.com
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from both airline and hotel suppliers. Please read these additional terms and conditions carefully on the airline or hotel or other accommodation providers websites. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such deposit is unrelated to any payment received by AlphaFlightGuru.com for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
All Promotional Programs are offered subject to the stated rules of each Program offered, and are open only to those who meet the stated qualifications of the subject Program, and who are 18 years of age or older as of the date of participation. All Programs are void where prohibited by law. Employees of AFG, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in any Program. All Programs are subject to all applicable federal, state, and local laws and regulations. AFG reserves the right, in its sole discretion, to cancel, terminate, modify or suspend any Promotional Program should virus, bug, non-authorized human intervention, fraud, or other cause beyond AFG’s control corrupt or affect the administration, security, fairness, or proper conduct of the Program.
Seller of Travel: Alpha Media Group, LLC is a registered seller of travel in California.
California Seller of Travel number: 2103338-40
We are also members of ARC, ASTA, BBB, IATA and other trade associations.
For quick answers to your questions call your Guru, or our main # at 1-800-359-5157, or email
Attn: Customer Service
33 New Montgomery Street, Suite 400
San Francisco, CA 94105
Revised August 03, 2016 ©2012
Alpha Media Group, LLC All rights reserved